Refund policy

Return & Refund Policy

Last updated: July 2026

Thank you for shopping at Pet Studio. We take pride in crafting high-quality, handmade pet accessories with love and attention to detail. Please read our policy carefully before making a purchase.

1. Our Commitment

Every Pet Studio product is handcrafted with premium materials. Due to the handmade nature of our items, slight variations in finishing, details, texture or color are part of what makes each piece unique — and not considered defects.

2. Returns

We accept returns within 3 days of delivery, provided the item is:

  • Unused and in its original condition
  • Free from pet hair, odours, or signs of wear
  • In its original packaging

To initiate a return, please contact us at petstudiobh@gmail.com with your order number and reason for return.

3. Custom & Personalized Orders

All custom and personalized orders (including items with name embroidery, custom sizing, or special requests) are final sale and cannot be returned or exchanged unless they arrive damaged or defective.

4. Exchanges

We gladly offer exchanges for the wrong size or color, subject to availability. Please contact us within 3 days of receiving your order to arrange an exchange.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with:

  • Your order number
  • A clear photo of the damage

We will arrange a replacement or full refund at no additional cost to you.

6. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days to your original payment method.

7. Shipping Costs

  • Return shipping costs are the customer's responsibility unless the item is defective or incorrect
  • Original shipping fees are non-refundable
  • We recommend using a trackable shipping method for returns

8. Contact Us 

For any questions regarding your return or refund, please reach out to us:

📧 petstudiobh@gmail.com

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sameer_a_hakeem@hotmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sameer_a_hakeem@hotmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sameer_a_hakeem@hotmail.com.

 🌐 petstudio.store 📍 Bahrain